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Module 06: Listening

Many people confuse “letting someone finish” with “listening”. Listening is to truly read what has been said and to hear what has not been said. Listening is more than just receiving information, it is the essential step to analyze the opponent.

Who should attend

Anyone facing emotional negotiations


  • Motivate to talk
  • Do not ask any questions
  • Read between the lines
  • Analyze the motives of your negotiation partner



Richard Mullender

Richard Mullender

Is a former negotiator for Scotland Yard and trainer of negotiation specialists at the UN, Scotland Yard, FBI, and Scorpions (South Africa).

He negotiated on behalf of the British government with the Taliban and in international crises.

Richard Mullender says that the success of a negotiation depends primarily on the ability to listen. In negotiations, one must not ask questions, but one should stimulate the information flow from the other side. Professional listening is more than just listening, it is the reading between the lines. It is important to pay attention to the things that are left unsaid.

"Richard Mullender was excellent! This seminar should be mandatory, especially for executives!"
Dr. Hendrik G. Seliger
Richard Mullender: Communication Secrets of a Hostage Negotiator | Dispelling the Myths and Rediscovering the Art of Listening
Richard Mullender

At a glance

  •  Start
    9/26/20189:00 AM
    9/26/20185:00 PM
  •  Location
    The Langham, London
    1C Portland Pl, Marylebone
    GB – W1B 1JA London
  •  Over already


Zabeen Mirza
Zabeen Mirza
Schranner Negotiation LLC
500 7th Avenue, 12th Fl
New York, NY 10018
+1 (646) 907 9017