- Goal – Strategy – Tactic
- Defining your goals in difficult negotiations
- Strategic vs. intuitive negotiation
- 10 successful negotiation techniques
- The affective phase at the beginning of the negotiation
- Dealing with unjustified demands
- What should you do with threats?
- Analyzing your negotiating partner
- Analyzing motives behind positions
- Police and FBI negotiation tactics
- Why your negotiating partner needs to win
- Leading the negotiation
- Negotiating with irrational partners
- Helpful behavior in a stressful situation
- Stabilizing your negotiating partner
- Set up your own team following FBI rules
- Negotiating with groups
- The role of an executive
- Resolving deadlocks
- Warning vs. threat
- Commonalities vs. divergence
- The fire-fighter uniform
- Settlement or break-off
- Written formulations for the agreement
- Breaking off? If yes, how?
- The 5 ways out of a deadlock
WHO SHOULD ATTEND?
Managers responsible for high-stakes negotiations.
- German Munich Vienna Zurich
- English New York London Hong Kong Shanghai Singapore