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Module 5: Listening

Many people confuse “letting someone finish” with “listening”. Listening means to truly register what has been said and identify what has not been said. Listening is more than just receiving information, it is THE essential step to analyze the opposing side.

Who should attend

Anyone facing difficult negotiations


  • Motivating the other side to talk
  • Refraining from asking questions
  • Reading between the lines
  • Analyzing your negotiating partner's motives



Dan Oblinger

Dan Oblinger

Dan Oblinger is a Crisis Negotiator for a large American police department. He has extensive experience negotiating with hostage takers, fugitives, and suicidal people. Oblinger has been in law enforcement since 2002. During his career, he served a patrol officer, undercover human trafficking investigator, as well as gang and drug enforcement officer. He is currently the commander of the hostage negotiation unit and has provided corporate training and keynote speaking on the topics of active listening and negotiating since 2010. Oblinger is the author of "Life or Death Listening" and "The 28 Laws of Listening". Dan holds a Bachelor's of Science with dual majors in Philosophy and Criminal Justice. Dan is a graduate of the FBI's National Crisis Negotiator Course. Before his career in Law Enforcement, he studied to be a Roman Catholic priest. 

At a glance

  •  Start
    9/18/20199:00 AM
    9/18/20195:00 PM
  •  Location
    The Charles Hotel Munich
    Sophienstrasse 28
    DE – 80333 Munich
  •  Over already


Jens Vögeler
Jens Vögeler

Schranner AG
Negotiation Institute 
Limmatstrasse 260
CH-8005 Zurich 
Tel.: +41 / 44 / 515 46 32
Fax: +41 / 44 / 515 46 17