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Richard Mullender

Richard Mullender

Is a former negotiator for Scotland Yard and trainer of negotiation specialists at the UN, Scotland Yard, FBI, and Scorpions (South Africa).

He negotiated on behalf of the British government with the Taliban and in international crises.

Richard Mullender says that the success of a negotiation depends primarily on the ability to listen. In negotiations, one must not ask questions, but one should stimulate the information flow from the other side. Professional listening is more than just listening, it is the reading between the lines. It is important to pay attention to the things that are left unsaid.

"Richard Mullender was excellent! This seminar should be mandatory, especially for executives!"
Dr. Hendrik G. Seliger
 
Richard Mullender: Communication Secrets of a Hostage Negotiator | Dispelling the Myths and Rediscovering the Art of Listening
Richard Mullender
Life or Death Listening

 Follow on Twitter: @dickmullender

Richard Mullender: Communication Secrets of a Hostage Negotiator | Dispelling the Myths and Rediscovering the Art of Listening

Communication Secrets of a Hostage Negotiator

Dispelling the Myths and Rediscovering the Lost Art of Listening

Is questioning really the best way to get information? Can you really walk in another’s shoes and see the world as they do? Can you really control the words that come out of your mouth? Do Active Listening Skills really teach you to listen?

Ever wonder how the professionals are able to persuade and influence people in times of extreme stress? In Communication Secrets of a Hostage Negotiator Richard Mullender shows you the tools and techniques he used in his career as a hostage negotiator and police detective. Richard’s approach to improving your communication skills is based on developing exceptional listening skills – skills that will help you discover the values and beliefs that underpin what the other person is saying to you. You can then use this understanding to influence and persuade. The skills Richard teaches are applicable in all aspects of life and business. You can use them with colleagues, bosses, clients, friends and family.

In this book, the first of a series, Richard dispels some of the myths of communication – highlighting the way that our beliefs can actually stand in the way of good communication. He then focuses on two types of listening skill – active listening skills and actual listening skills – and shows you how to apply them.

The book includes practical exercises to help guide your practice of the skills.

Since leaving the police, as well as continuing to conduct training courses in hostage negotiation and interviewing, Richard trains professionals in all walks of life to use these same skills to excellent effect.

Buy book at amazon.co.uk