Is a former negotiator for Scotland Yard and trainer of negotiation specialists at the UN, Scotland Yard, FBI, and Scorpions (South Africa).
He negotiated on behalf of the British government with the Taliban and in international crises.
Richard Mullender says that the success of a negotiation depends primarily on the ability to listen. In negotiations, one must not ask questions, but one should stimulate the information flow from the other side. Professional listening is more than just listening, it is the reading between the lines. It is important to pay attention to the things that are left unsaid.
"Richard Mullender was excellent! This seminar should be mandatory, especially for executives!"