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The Negotiator Seminar

Who should attend?

Solid training is important to you and you want to build the foundation for a strong negotiating team. With the Qualified Negotiator® certification course you will acquire the most important skills needed to prepare for difficult negotiations, to use the most important negotiation tactics, and confidently manage verbal assaults. You will be prepared for the role of the Negotiator according to the FBI model.

You will learn

  • The right preparation
  • Setting the agenda
  • To manage verbal assaults
  • To negotiate with a sure hand from beginning to end


Element 1 Negotiation Preparation

Element 2 Opening & Agreement

Element 3 Transfer into Practice

Qualified Negotiator®

This program is available for inhouse training. Please contact us for more information.


  • The Role of the Negotiator in the FBI Model
  • Coordination with the Commander
  • Setting the agenda
  • Introducing demands
  • Responding to unreasonable demands
  • The art of summarizing
  • Staying in the driver’s seat
  • Managing verbal assaults
  • The most important tactics


2 presence-based days

Customized In-House Training on request

Learning Model

Your Path to become a Qualified Negotiator®

The certification consists of two closely aligned classroom instruction days. The Seminar contents are taught interactively. Brief presentations, group exercises, realistic role play and state-of-the-art technologies ensure that you will gain much knowledge before, during, and after your Qualified Negotiator® certification. Your personal e-learning login allows you to access your course documentation and tests whenever you need to.


  • Your individual preparation
  • Participation in two classroom instruction days
  • Final exam and certification
  • Negotiation Club membership


2.,000 EUR (plus applicable VAT) (2,000 CHF)

Included are:

  • Preparation
  • Participation in two classroom instruction days
  • E-Learning access (course handouts, tests)
  • Final examination, including examination fees
  • Negotiation Club membership


  • Zurich | Vienna| Frankfurt | Munich
  • London | New York City
  • Hong Kong | Shanghai | Singapore


Kasia Jagodzinska

Prof. Dr. Kasia Jagodzinska

Prof. Dr. Kasia Jagodzinska brings a wealth of international managerial experience from the EU, US, and the Middle East,...

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Dr. Klaus Lassert

Dr. Klaus Lassert

Dr. Klaus Lassert is the Schranner Institute's Chief Psychologist. He supports managers in challenging...

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Andreas Gossen

Andreas Gossen

As Senior Vice President of the Schranner Negotiation Institute, Andreas Goßen leads the...

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Hubertus Porschen

Dr. Hubertus Porschen

Dr. Hubertus Porschen has founded several companies and is currently a managing partner. He has shared...

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Ming Huang

Ming Huang

Ming Huang has been working for the Bavarian State Ministry for Economic Affairs since 1993, including as representative...

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Qualified Negotiator 2019

Qualified Negotiator 2019


Personal Consultation

 +41 / 44 / 515 46 16

 +41 / 44 / 515 46 17